Dear Members,

Response received by one of our Council members regarding HSE payment delays:

Thank you for taking my call and continuing to support the HSE at this time.

As discussed, there are currently some delays in our processing of supplier invoices to some parts of the HSE. Most of the invoices in question relate to transactions which were initiated in multiple old legacy systems and are now to be completed for payment under the new single integrated system. Unfortunately, there may be some delays in payments to suppliers as we fully transition and ramp up processing on the new system in the HSE East and Corporate Services. All other HSE areas outside the East are unaffected, and invoice processing and payments are operating as normal.

We apologise sincerely to any suppliers for whom inconvenience or difficulties are being caused and are working quickly to minimise any delays. We are working to prioritise invoices from suppliers who may be facing particular pressures.

It is important for the HSE that no service delivery issues arise over the next few weeks, and as advised we have a vendor support helpdesk in place for normal day to day queries. We would ask you to continue to use that channel if needed for standard queries:  Tel: 01-5119700  or

However, if you have significant challenges due to any delay in payments that may impact on service delivery to HSE hospitals, community or other HSE areas (in IFMS live areas only),  we do have a contact point for you in those cases only:

Emergency payment issues only – please contact:

Martin O’Connor – Payment Services  –  email :

Invoicing and Payment Process:

  • Each Local Health Office will issue podiatrists with a unique Purchase Order (PO) number. This may be a blanket PO number, that can be used for the duration of the year. A PO number is ten digit beginning with 43xxxxxxxx.
  • Practitioners must apply this PO number to each individual invoice submitted.
  • Invoices must be emailed to in PDF format. Each individual invoice must be submitted as a separate PDF document.
  • Each invoice must contain a unique invoice reference number. Invoices can be submitted weekly or consolidated into one monthly invoice. Do not send multiple weekly invoices in the one PDF attachment. Any back-up information (patient data, attendance records, etc) should be sent to the Local Health Office to assist them in validating/approving the invoices for payment.

Thank you.



Brian Lunney

Head of National Payment Services

Finance Shared Services | National Finance Division | HSE | Unit I – IDA Purcellsinch Business Park, Dublin Road, Kilkenny R95 XYW2

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