Dear Members 

Following on from the meeting held in Buswells Hotel and further emails we have received from members. SCPI have engaged with Brian Lunney in the HSE who is head of the National Payment Services. We received correspondence from Brian Lunney on Friday 13th October in response to our query on 13th September 2023. Please see the full response below. 

The SCPI are also looking to collect updated figures regarding the HSE GMS payment scheme delays/changes which we will draft into a report and present to the Head of HSE Finance requesting an immediate resolution. All information will be anonymised for the purposes of the final report. Please complete the this survey by Monday 23rd of October 2023 ahead of an emergency Council meeting taking place next week. 

HSE Correspondence

Hi Jennifer,

Unfortunately, I am not currently in a position to meet with you. But please note, in relation to the current delays, the HSE team are putting in a huge effort to try and clear the current backlog, though it will take some further time to resolve completely. In the meantime, can you please ensure that your members are aware of the HSE process that should be followed in the IFMS IG1 area –

Invoicing and Payment Process:

  • Each Local Health Office will issue podiatrists with a unique Purchase Order (PO) number. This may be a blanket PO number, that can be used for the duration of the year. A PO number is ten digit beginning with 43xxxxxxxx. 
  • Practitioners must apply this PO number to each individual invoice submitted.
  • Invoices must be emailed to in PDF format. Each individual invoice must be submitted as a separate PDF document.
  • Each invoice must contain a unique invoice reference number. Invoices can be submitted weekly or consolidated into one monthly invoice. Do not send multiple weekly invoices in the one PDF attachment. Any back-up information (patient data, attendance records, etc) should be sent to the Local Health Office to assist them in validating/approving the invoices for payment.

Re above, if individuals are experiencing any issues with the local service areas or require assistance with getting urgent payments actioned, they can contact the relevant CHO key contact below –

Service AreaKey ContactEmail
CHO6 – Community Healthcare EastAnne Marie
CHO7 – Dublin South, Kildare & West WicklowValerie
CH09 – Dublin North City and CountySheila

 In response to this I advised that members are currently following these instructions but still have not received payments. We received further correspondence today from him; 

Brian Lunney
3:44 PM (4 hours ago)

Hi Jennifer

Once again apologies for the delays that are currently being experienced by many of your members. I have asked the three CHOs (via the contact points below) to prioritise all payments to chiropodists and podiatrists. If any of your members have specific issues, can they direct them through these contacts so that payments can be facilitated. Thank you.  



Brian Lunney

Head of National Payment Services

Finance Shared Services | National Finance Division | HSE | Unit I – IDA Purcellsinch Business Park, Dublin Road, Kilkenny R95 XYW2

Seirbhísí Comhroinnte Airgeadais | An Rannán Airgeadais Náisiúnta | HSE | Unit I – IDA Purcellsinch Business Park, Bóthar Bhaile Atha Cliath, Cill Chainnigh, R95 XYW2

Email / MS Teams:

Payment Services Helpdesk: +353 (0)1 5119700   Email:

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